Praca Junior Associate Engineer (Technical Operations and Support) - Warszawa

Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.

Key duties:

Product Development, Support, and Maintenance (50%)
- Deploy, setup, and run generic configuration of Next Gen software products for new company's case teams and external clients
- Deploy Mendix code packages to the Mendix or Azure cloud environments using scripts and automation frameworks
- Work with internal engineering teams on running automated deployments, CI/CD pipelines, release management, and continuous improvement initiatives
- Setup authentication/SSO with Okta or other identity management tools, using pre-configured workflows
- Create underlying Tableau Server Site and associated user groups
- Add company's and client users, and set permissions to various systems
- Follow the existing documentation to troubleshoot internal and external incidents
- Keep a detailed centralized tracking log of all activities performed, using ticketing system
- Follow best practices and standards to ensure proper infrastructure/hosting, data security, user access management, permissions, monitoring, patching, and logging/auditing
- Keep internal operations playbooks, knowledge base information, and automation scripts up-to-date
Enterprise Services Support (20%)
- Setup workspaces and domains using existing scripts and automation for teams
- Manage existing setup, configuration, user management, access rights, hand-over, and any escalations from 1st level support
- Coordinate with outside vendors on service support including escalation of issues, participate in routine maintenance and upgrades, and ensure internal communications back to end users of services
- Maintain and continually update service documentation and manuals
- Vendor onboarding actions and user access management
Scripting and Automation (10%)
- Use existing tools and processes, to improve the speed, accuracy, repeatability, and maintainability of work via automation, script tools, and frameworks
- Follow existing automation paths in the given areas of responsibility
Misc.(20%)
- Work with the existing operations team on daily hands-offs to ensure continuity of customer service and support coverage
- Provide 2nd level technical support as needed when issues arise
- Keep up-to-date on various technologies related to daily work
- Training, professional development, internal meetings, team building events/outings, etc.
- Take part in Service Transition activities
- Take part in vendor onboarding/offboarding process

Desired skills & experience:

Recent Graduate or last year student with Bachelor of Science degree in Computer Science, Applied Mathematics, Engineering, or any other technology-related field preferred, or strong relevant work experience
Minimum 3-6 months of relevant work experience with a technical support and/or operations focus in a fast-paced, complex business setting
Experience working with customers and end users of services in a technical support capacity
Strong level 2/3 troubleshooting skills including user tracking and log scanning to piece together a user's journey to diagnose the root cause of issues
Experience in using Service Management and Agile tools (e.g. Azure DevOps, JIRA, Zendesk)
Theoretical knowledge in automation and scripting (Power Shell, bash, Terraform, etc.)
Basic knowledge and understanding of cloud concepts and technologies (AWS, Azure, GCP)
Basic coding and development experience (Python, C#, Java, etc.)
Basic knowledge of enterprise BI platforms (e.g., Tableau, Power BI, Qlik, Domo, Looker)
Knowledge of version control systems (e.g., Git)
Strong communication and presentation skills, including documenting data flows and processes for long-term support and maintenance
Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organised and demonstrated ability to stay calm and composed in a fast moving environment
Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude
fluent English