Tasks:
- Product Development, Support, and Maintenance (50%)
- Deploy, setup, and run generic configuration of Next Gen software products for new company's case teams and external clients
- Deploy Mendix code packages to the Mendix or Azure cloud environments using scripts and automation frameworks
- Work with internal engineering teams on running automated deployments, CI/CD pipelines, release management, and continuous improvement initiatives
- Setup authentication/SSO with Okta or other identity management tools, using pre-configured workflows
- Create underlying Tableau Server Site and associated user groups
- Add company's and client users, and set permissions to various systems
- Follow the existing documentation to troubleshoot internal and external incidents
- Keep a detailed centralized tracking log of all activities performed, using ticketing system
- Follow best practices and standards to ensure proper infrastructure/hosting, data security, user access management, permissions, monitoring, patching, and logging/auditing
- Keep internal operations playbooks, knowledge base information, and automation scripts up-to-date
- Enterprise Services Support (20%)
- Setup workspaces and domains using existing scripts and automation for teams
- Manage existing setup, configuration, user management, access rights, hand-over, and any escalations from 1st level support
- Coordinate with outside vendors on service support including escalation of issues, participate in routine maintenance and upgrades, and ensure internal communications back to end users of services
- Maintain and continually update service documentation and manuals
- Vendor onboarding actions and user access management
- Scripting and Automation (10%)
- Use existing tools and processes, to improve the speed, accuracy, repeatability, and maintainability of work via automation, script tools, and frameworks
- Follow existing automation paths in the given areas of responsibility
- Misc.(20%)
- Work with the existing operations team on daily hands-offs to ensure continuity of customer service and support coverage
- Provide 2nd level technical support as needed when issues arise
- Keep up-to-date on various technologies related to daily work
- Training, professional development, internal meetings, team building events/outings, etc.
- Take part in Service Transition activities
- Take part in vendor onboarding/offboarding process
Job requirements:
- Recent Graduate or last year student with Bachelor of Science degree in Computer Science, Applied Mathematics, Engineering, or any other technology-related field preferred, or strong relevant work experience
- Minimum 3-6 months of relevant work experience with a technical support and/or operations focus in a fast-paced, complex business setting
- Experience working with customers and end users of services in a technical support capacity
- Strong level 2/3 troubleshooting skills including user tracking and log scanning to piece together a user's journey to diagnose the root cause of issues
- Experience in using Service Management and Agile tools (e.g. Azure DevOps, JIRA, Zendesk)
- Theoretical knowledge in automation and scripting (Power Shell, bash, Terraform, etc.)
- Basic knowledge and understanding of cloud concepts and technologies (AWS, Azure, GCP)
- Basic coding and development experience (Python, C#, Java, etc.)
- Basic knowledge of enterprise BI platforms (e.g., Tableau, Power BI, Qlik, Domo, Looker)
- Knowledge of version control systems (e.g., Git)
- Strong communication and presentation skills, including documenting data flows and processes for long-term support and maintenance
- Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organised and demonstrated ability to stay calm and composed in a fast moving environment
- Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude
- fluent English
We offer:
- Attractive salary
- Partly-remote work
- Very attractuve pool of benefits
