For a Swedish company present on the market for 30 years, providing innovative solutions and proprietary software for the telecom industry, cooperating with the largest Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs) around the world, serving clients in more than 40 countries. The company that provides, among other things, billing systems or solutions for value-added services, currently having about 16 original products, we are looking for a person for the position:

Oferta pracy: Oferta pracy IT Support Engineer (telco services) Warsaw

Formy umowy: Umowa o pracę B2B / Kontrakt

The Key Responsibilites:

  • Joining a 9-person support team in Warsaw and starting work among about 25 office employees
  • Departure to Headquarters to Sweden, to Stockholm for an appropriate training in the Support, R & D and Engineering department
  • Work with external clients from the telecom industry
  • Receiving and registering tickets from clients from around the world
  • Professional technical support for international clients, writing reports, solving current problems
  • Work at regular hours
  • Throughout the year, about 3-4 weeks of work in the 24/7 mode
  • Ready to work maximum 2-3x a month for night shifts

Desired skills & experience:

  • At least 5 years of experience on a similar position in telecom industry
  • Oracle DB, within the context of telecommunication systems
  • Oracle troubleshooting & tuning
  • Oracle storage, for example ASM systems
  • Experience of installing and upgrading Oracle databases
  • Working experience with Oracle 12.1 and later Oracle versions
  • Unix/Linux based systems
  • OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
  • Fluency in English (both spoken and written)
  • Positive attitude
  • Good work organization

We offer:

  • Joining a 9-person support team in the Warsaw office
  • Departure to Stockholm to the headquarters of the company for professional introduction and training in the R & D department
  • Cooperation based on B2B with paid leave (25 days)
  • Opportunity to cooperate on the basis of a contract of employment
  • Work in the center of Warsaw in an office covering about 280m2, which is a space for 25 employees
  • Office with space to relax, including a sofa and darts
  • Car and bicycle parking
  • Morning office snacks
  • A sports budget to be used during the year
  • Work with an international team
  • Occasional remote work
  • Integration excursions, including family, events
  • On Thursdays appointed time for a coffee together
  • On Friday "beer o'clock"
  • Work-life-balance
  • Efficient, up to 2-stage recruitment process
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