Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zadania:
- Business Development role:
- GC contact for area Sales/Account managers regarding the SW Maintenance and Support offering (cost calculation, processes, supportmodel/delivery)
- Ensuring the area Sales/Account managers understand (and use) the SW Maintenance and Support corporate guidelines in terms of Support model, Pricing and related contract templates
- Deliver input in pre-sales/review sessions to ensure M&S offer is a healthy/feasible offer from P&L and delivery perspective. Key points:
- Cost calculation is based on standard M&S costing model with realistic input/parameters
- Support model (L1, L2, L3) fits the requirements of the customer
- SLA proposed can be achieved
- Agreements regarding transition from project to M&S is in place
- Act as Escalation manager during critical escalations ensuring progress and clear communications between area/customer, Global/HQ and GC team(s)
- Responsible for the overall quality of the SW M&S delivery by GC
- (Monthly) reporting on tickets (received, closed, backlog, time spend etc) vs agreed KPI's towards areas and HQ/Global
- (Monthly) Management reporting on pre-sales activities, Financials, forecast, operational issues, resourcing, (continuous) improvement plans etc
- Operational role (in close cooperation with Support team in Wroclaw)
- Ensuring tickets are solved in compliance with agreed SLA's
- Managing M&S resources on day-to-day basis ensuring
- Availability
- Up-to-date knowledge
- Quality of delivery
- Correct booking of hours spend
- Act as Escalation manager during critical escalations ensuring progress and clear communications between area/customer, HQ and GC team(s)
- Responsible for the overall quality of the SW M&S delivery by GC
- (Monthly) reporting on tickets (received, closed, backlog, time spend etc) vs agreed KPI's, towards areas and HQ/Global
- Ensuring M&S activities is executed according to corporate processes for software deliveries
Oczekiwania:
- At least 5 years of team management experience in software delivery/software maintenance&support
- Experience in Pre-Sales/Business Development
- Project Management experience
- Experience in working within a Global organization
- Excellent client facing and internal communication skills
- Excellent written and verbal communication skills (English)
- Critical thinking and problem solving skills
- ITIL V3 Foundation certificate
Firma oferuje:
- Multicultural work environment
- Working in a dynamic, global organization
- International assignments and projects
- Private medical care with family option
- Life and accident insurance
- Multisport (with partner, friend and child option)
Mile widziane:
- Technical background (QA/SW Development)
- Experience in Agile/SCRUM methodology
- Retail knowledge
- Additional languages (French / Italian / German / Spanish)
- A recognised qualification in a project management methodology (e.g. Prince2, PMP, etc.)