Tasks:
- Participation in the implementation of the Comarch Service Desk solution
- Providing 1st and 2nd line maintenance for Comarch Fault Management, Comarch Service Desk systems
- Administration of Comarch Fault Management, Comarch Service Desk systems
- Introducing improvements and optimizations to Comarch Fault Management and Comarch Service Desk systems
- Cooperation with the Comarch solution provider - in the scope of current maintenance of platforms and their lifecycle (CRs, upgrades)
- Participation in maintaining a group of NMS/OSS systems
- Telephone duty. Providing 1st and 2nd line support in 24/7 mode.
Desired skills & experience:
- Specialized education (informatics, telecommunications, or related field)
- Experience in the administration, maintenance, and development of IT systems
- Minimum 2 years of experience in OSS solutions, familiarity with Comarch OSS is a plus
- Knowledge of modern IT system architectures
- Familiarity with Linux in server applications
- Understanding of virtualization and containerization concepts (Kubernetes, KVM, Docker)
- Knowledge of database technologies (PostgreSQL, MySQL, Oracle)
- Familiarity with ITSM systems such as Comarch ServiceDesk, JIRA, GLPI
- Familiarity with the principles of telecommunications networks, including SNMP protocol
- Familiarity with other telecommunications network management systems (NMS)
- Proficiency in English (B2 level)
- Analytical skills, communication skills, and ability to work in a team
- Independence, problem-solving skills (technical and non-technical)
We offer:
- Attractive salary based on a B2B contract
- Hybrid work (4 days remote work + 1 day working at the client's office in Warsaw)
- Participation in interesting projects
