Responsibilites:
- Execution and rollout support, including different project activities during the initial setup project and later extension of the Virtual Workplace" solution.
- Drive the development of the overall virtualisation solutions and raise any improvement suggestions that are identified to ensure that our services are on the leading edge of technology.
- Work with other technical teams to support overall service delivery development in the company.
- Manage project tasks in IT infrastructure projects and be responsible for providing project deliverables.
- Provide technical consultancy to application owners and support the implementation of new configurations from the Virtual Workplace perspective.
- Operate and maintain the Virtual Workplace in an Evergreen way to ensure the environment is always up to date.
- Manage the technical operations of the Virtual Workplace implementation, including settings, software packaging, and distributions.
- System operations, maintenance by compliance requirements, quality assurance, and standards development.
- Act as SPOC and work with developers and end users of the infrastructure.
- Coordinate 2nd-level support and provide training and documentation to users and the 1st-level support team.
- Coordinate the ticket solving and ticket routing in Service Now'.
- Support end users to ensure a stable and always-running service.
- Communicate and coordinate with application owners about changes.
Job requirements:
- Documented technical experience and deep knowledge of the Azure Virtual Desktop solution. Certification(s) such as Azure Virtual Desktop - Virtualization (CCP-V), or Microsoft Certified: Azure Administrator Associate are highly desirable. Knowledge of Microsoft Terminal Server and/or Citrix operations and understanding of Citrix farm environment migration to the cloud is a plus.
- Technical experience managing virtual desktop environments in the cloud.
- Experience in solutions rollouts, project work and small team coordination.
- Good understanding of host-pool configuration and deployment in AVD solutions.
- Professional experience in software deployment and software deployment methods.
- Very good PowerShell scripting skills.
- Experience in working with professional technical testing in staged environments.
- Good knowledge of Azure Active Directory and Intune device management.
- Experience working according to professional processes in ITSM and understanding of the processes of service operations management.
- Experience in managing relationships with internal customers.
- Experience in working in an international environment.
- Fluent in the English language, both written and spoken.
- Open to working in hybrid mode (office in Warsaw).
We offer:
- You will work in an agile and motivated team with a high degree of personal responsibility in the exciting area of customer service in logistics.
- Flexible form of cooperation (Contract of employment or B2B)
- Annual Bonus and Holiday Bonus
- Language Courses
- Life insurance
- Medical healthcare package and Sport Card
- Pension Program (PPE)
- Professional Development
- Work-life Balance
- Working Internationally
Nice to have:
- Vmware Horizon experience
