The Key Responsibilites:
- Providing first/second level customer support for all IT Services and provide initial Incident diagnosis and where possible first level resolution (Incidents and Requests) according to SLA,
- Through rotation and roster provides IT support including fixing desktop / laptop / mobile device hardware and software issues and faults and Service Requests (queries, installations, moves, adds and changes),
- Supporting Microsoft operating systems and applications,
- Writing and updating technical knowledgebase documentation,
- Suggesting continuous improvement ideas that can expand to the broader team.
Desired skills & experience:
- Proficient in written and verbal communication in the English and/or German language (preferred C1),
- 1-2+ years" experience in a technical support environment, call center, or help desk preferred,
- 2 years" experience in troubleshooting Microsoft based server & desktop operating systems issues,
- Good knowledge and experience in troubleshooting of: Active Directory, Office365 Business, TCP/IP networking, firewalls, switches, Group Policy, DHCP, DNS,
- Printers (errors, printer configurations, including reinstalling drivers and changing printer options within Windows),
- Enterprise anti-virus suites (Webroot Secure Anywhere Business Endpoint Protection),
- Back-up technologies (ie. Datto),
- Knowledge of ITIL best practices,
- Technical Certifications: ITIL foundation, SDI, CompTIA, A+, MSCE a plus
We offer:
- An attractive social package (including medical care, multisport card, life insurance and others)
- Employment based on an employment contract
- Co-financing for learning English
