For our client, an international company, we are currently looking for the position:

Oferta pracy: Oferta pracy IT Applications Analyst Warszawa

The Key Responsibilites:

  • Day to day administration of enterprise file sync and share solution. This includes system maintenance, workspace set-ups and moves, adds and changes)
  • Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team
  • Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include:
    • Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff
    • Collect regional client requirements with application functionality identifying areas for customizations/custom development
    • Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications
    • Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed
    • Monitor CA for any tickets/requests that get assigned to our group
  • Drive issue resolution, develop business knowledge and apply technical alternatives
  • Respond quickly in a rapidly changing business environment
  • Research and participate in training and stay current on client/server related issues and technologies
  • Perform other duties as assigned
  • Constantly monitor and report on any service issues to ITS Leadership
  • Work closely with Business System Managers on projects, testing and rollouts of new applications


  • Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience
  • Strong facilitation and consensus building skills
  • One to two years of application support experience
  • Microsoft Dynamics experience preferred
  • Exposure to multiple, diverse technologies and processing environments
  • Exceptional interpersonal skills, including teamwork, facilitation and negotiation
  • Strong leadership skills
  • Excellent analytical and technical skills
  • Excellent written and verbal communication skills
  • Excellent planning and organizational skills
  • Familiarity with basic graphical modeling approaches, tools and model repositories
  • Ability to translate business needs into requirements
  • Ability to manage multiple projects

We offer:

  • Competitive salary
  • Attractive benefits package
  • Work in an international environment
  • Friendly work place
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