Praca Technical Support Customer Specialist - Ryga

Key duties:

Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
Maintain accurate records and document all customer service activities and discussions.
Perform initial request evaluation, registration and solution or assignment.
Maintain an orderly workflow according to priorities.
Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).

Education in telecommunication - must
Fluent written and verbal English communication skills - must
1+ year customer support background - advantage
Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
Problem - solving skills.
Able to work well in a team-based environment to accomplish assignments and achieve objectives.
Accuracy and high sense of responsibility.
Interest in mobile technologies and electronics, IoT and technologies in general.
Ability to work in shifts.
Previous experience working with technical or customer technical support in telecommunications.

An exciting and challenging workplace with great skill and knowledge development opportunities.
The opportunity to join a team of highly professional specialists in an international environment.
The opportunity for professional development within a reputable international innovative and growing company.
Paid night shifts
Social benefits
200 EURO monthly Wolt food allowance
Medical insurance
Free mobile services with Tele2
Car parking spot