Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Key duties:
- Working directly with customers in order to research, diagnose, troubleshoot, and resolve customer issues (software and hardware) related to data storage software
- Responding via phone, e-mail, and chat on the support requests and service tickets
- Supporting end-users in server infrastructure configuration
- Creating small updates and hotfixes to meet customers" needs
- Daily cooperation with pre-sales engineers, software development, and quality assurance teams at the company, as well as with colleagues of the company
Desired skills & experience:
- Minimum 2 years of professional experience in a similar IT/Support role
- Very good English and Polish proficiency
- Linux knowledge on an advanced user or admin level
- Customer-oriented approach
- Drive to get wide technical knowledge within the data storage area
We offer:
- Contract of employment in software development company which provides its own products, uses latest IT solutions, believes in agile thinking and team power
- Internal product training and workshops
- Unlimited access to a well-equipped lab
- Private medical care at Medicover
- Uniqa additional insurance
- MedicoverSport card
- Inspiro by Audioteka subscription
- A comfortable office with no "open-space"
- Convenient, easy to access office location
- Work-life balance attitude: a hybrid work model after induction and shorter working hours on Fridays :)
- Free access to the kitchen (including unlimited tea and coffee in many varieties:)) and a free parking lot
- Access to the internal library (and an actual impact on its content) with both fictional and non-fictional literature
Nice to have:
- Knowledge of IT storage technologies
- Knowledge of virtualization systems and tools
- Basic knowledge of network issues
- Knowledge of server assembly from the hardware point of view
