Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Tasks:
- Responsible for all work performed by the Support Organization
- Responsible for the Support work processes/tools and their implementation, documentation and continuous improvements
- Handle emergency support calls during working hours (On-duty phone)
- Handle incoming product support tickets in Jira Service Desk until resolution
- Clarifying incoming support tickets and making sure all required information is available
- Reproduce incoming support cases before handing them over to the Development teams and help find temporary or permanent workarounds
- Assists the development teams with customer interaction including debugging, information gathering etc.
- Work closely with Product Owners to ensure a correct prioritization, timing and need for maintenance releases
- Facilitate re-occurring support status meetings with customers (as needed)
- Maintain and update customer access, contact information and SW version usage (SW Versions Inventory on Confluence)
- Maintain Support web page
- Participate in the BECS/BBE User Forums
- Create and distribute product licenses to customers
- Keep up to date with our products, dependent products, and technologies
- Participate in reviewing changes to customers documentation (user guides, white papers, release notes)
- Be an ambassador for the company and the products provided
- Be a part of the 24/7 On-duty if agreed with your manager.
Desired skills & experience:
- Bachelor's Degree in a related field or equivalent work experience.
- Minimum 3-5 years experience in computer electronics and/or telecommunications.
- Experience in maintaining, optimizing, and developing network services in close cooperation with internal or external clients/users [preferably using Cisco, Juniper or Nokia equipment]
- Broad knowledge about network technology, protocols, and general concepts, broad and practical/hands-on knowledge
- Experience in microcomputers and supporting telecommunications hardware/software required
- Cisco, Juniper, Nokia products experience
- Cisco Certification (e.g. CCNP, CCNA) or equivalent from other vendors
- Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and very good English skills
- Experience in managing a team is a great advantage
- Knowledge of support processes followed by tier-1 telco vendors is a great advantage
We offer:
- Attractive salary
- Hybrid work mode
- Scandinavian work-live balance culture and management style
- Central office location with easy access to public transport
- Free access to the gym
- Bike parking / showers in the office building with shops, restaurants inside as well
- Extra medicare insurance
- International working environment
- International travel for those who enjoy it
- You will be part of mission critical / high availability / telco grade product development
- You will learn business process" deployed by successful open network operators in Western/Northern Europe
