The Key Responsibilites:
- Participate in daily meetings with the relevant teams in company and with customers
- Work with customers to define and understand requirements and use cases
- Provide Feature Requests and bugs to R&D
- Estimate customer requests
- Documentation about customer specific implementations and adjustments both internally and externally as Professional Services assignment
- Perform customer specific trainings as Professional Services assignment
- Perform trainings within company Training program for customers
- Ensure deployment of our OSS and BSS software systems
- Customization of standard products to specific customer needs
- Planning and performing system integrations with other OSS and BSS systems
- Independent management and execution of customer projects
- Execute customer lab and fields tests, as well as customer pilots
- Time reporting on assignments for invoicing purpose
- Actively work to increase interaction with our customers, both current and new ones
- Actively interact with all other organizational parts within company to foster a team culture in aspect of learning and educating each other
- Work closely with all possible stakeholders within the company to help increase customers satisfaction and company sales
- Solution design
- Basic understanding of Broadband/datacom topologies, technologies (Switching/Routing, IP, MPLS, Ethernet, PON, xDSL etc)
- Scripting (Shell, TCL, Perl etc)
- Structured work methodology
- Can Do" personality with a strong urge to close action points
Desired skills & experience:
- Minimum Bachelor's degree in Tech, or similar
- 3 years (minimum) experience within similar organization
- Actively work to increase interaction with our customers, both current and new ones
- Actively interact with all other organizational parts within company to foster a team culture in aspect of learning and educating each other
- Work closely with all possible stakeholders within the company to help increase customers satisfaction and company sales
- Solution design
- Basic understanding of Broadband/datacom topologies, technologies (Switching/Routing, IP, MPLS, Ethernet, PON, xDSL etc)
- Scripting (Shell, TCL, Perl etc)
- Structured work methodology
- Can Do" personality with a strong urge to close action points
- Experience from within the industry in similar roles
- Good at presenting and explaining complex, technical concepts, and scenarios
- Good verbal-, and writing skills in English
- Good communication and networking skills
- Inter-personal skills with positive mindset
- High integrity
- Strategic and analytical capabilities
- Quick learner with a structured approach
- Excellent communication skills both verbally and in writing
- Service-minded and deliver according to commitments made
- Team player that also can work independently
We offer:
- Attractive salary
- Flexible working hours
- Hybrid work mode
- Scandinavian work-live balance culture and management style
- Focus on personal development and teamwork
- Central office location with easy access to public transport
- Free access to the gym
- Bike parking / showers in the office building with shops, restaurants inside as well
- Extra medicare insurance
- International working environment
- International travel for those who enjoy it
- You will have E2E development responsibility from requirements analysis through implementation and testing to bringing the feature to the end customer
- You will be part of mission critical / high availability / telco grade product development
- You will use modern tools, frameworks and processes (Git, Confluence, JIRA, Gerrit, CI/CD)
Nice to have:
- Experience from working with other companies within our market
- Operational experience from conducting business within a matrix organization
- International work experience
- Planning and configuring large data networks
- OSS/BSS systems in the telecom/datacom industry
- Experience with support tools like Jira and Confluence
- Systems integration
