Tasks:
- Responsibility for the planning, integration, migration, configuration and operation and maintenance of infrastructure services and systems
- Monitoring of utilization and availability in accordance with the agreed SLA's
- System operations and maintenance and system documentation in accordance with compliance requirements as well as quality assurance and development of standards
- Providing 2nd/3rd Level support
- Change management in the UC infrastructure and responsibility for providing change results
- Continuous improvement of the architecture and technology of the service to achieve enhance service quality and usability
- Derive improvement measures in the area of architecture and technology and take responsibility for the implementation
- Promote development and implementation of technical guidelines and standards
Requirements:
- At least 2-3 years of hands-on experience with a Microsoft O365 environment focusing on MS Teams and integration with Public Switched Telephony Network (PSTN)
- Experience and understanding of Session Border Controller (SBC) preferably with AudioCodes. Understanding of CUBE configuration as an advantage
- Understanding of SIP protocol (trunking) and VoIP architecture
- Excellent English language skills
We offer:
- Attractive salary
- Hybrid work
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Medical healthcare package
- Sport Card
- Life insurance
- Holiday Bonus
- Annual Bonus
- Work-life Balance
Nice to have:
- Microsoft Teams Voice Engineer Certification
- ITIL certification
- Cisco Certification (e.g. CCNP Collaboration, CCNA Collaboration)
- Knowledge about UC environment based on Cisco products
- German or other language skills
- Knowledge or working experience with systems like provisioning tool (for ie. VOSS) and attendant console (for ie. Peter Connects, Anywhere365 Attendant Console)
- Experience from operation of contact center solutions is a plus, especially from Cisco based solutions
