2016-10-04 14:24

For our client, a rapidly acting, an international company implementing applications for major clients in the business sector, we are currently looking for the position:

Oferta pracy: Oferta pracy IT Back office EngineerWarszawa

Job description:

  • Providing 3rd line of support for production environment and internal organization
  • Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA
  • Implementation of agreed and approved Changes on production environment
  • Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
  • Taking actions based on identified systems failures in order to provide stable platform.
  • Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems
  • Creation / update of technical documentation
  • Close interaction with other technicians within the team, vendors support and customers technical staff,
  • Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
  • Ability to work in the office in Warsaw
  • Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)

Desired skills & experience:

  • Experience in support of VoD multimedia delivery - Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady
  • Experience in administration / troubleshooting of Linux, Windows Servers
  • Experience in administration of mysql databases
  • Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
  • Excellent command of English language
  • ITIL awareness (certificate will be an advantage)
  • Communication and presentation skills for customer support needs
  • Stress resistance, perseverance, accuracy and focus on customer satisfaction
  • Proactiveness
  • Multi tasking capabilities

We offer:

  • Attractive salary
  • Flexible forms of employment
  • A comprehensive benefits package
  • Being part of the team qualified for the work = passion
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