SysOps Engineer

• Product Deployment, Support, and Maintenance (50%)
  • Lead the deployment, setup, and initial configuration of Next Gen software products for new compay's case teams and external clients
  • Deploy new Mendix code to the Mendix or Azure cloud environments using scripts and automation frameworks
  • Work with internal and external engineering teams on automating deployments, CI/CD pipelines, release management, monitoring, and continuous improvement initiatives
  • Create cloud services using Terraform scripts and GitHub Actions
  • Setup authentication/SSO with Okta using pre-configured workflows
  • Create underlying Tableau Server Site and associated user groups
  • Add company's and client users, and set permissions to various systems
  • Validate newly deployed products are fully functional and operational before handoff to company's teams
  • Keep a detailed centralized tracking log of all activities performed
  • Work with company;s and Next Gen's Cloud and Operations teams to ensure best practices and standards are followed related to infrastructure/hosting, data security, user access management, permissions, monitoring, patching, and logging/auditing
  • Keep internal operations playbooks, knowledge base information, and automation scripts up-to-date
• Enterprise Services Support (20%)
  • Lead the introduction of Next Gen's enterprise services and offerings to company"s case teams, including Tableau Server and Alteryx Server
  • Setup workspaces and domains using scripts and automation for teams
  • Manage initial setup, configuration, user management, access rights, hand-over, and any escalations from 1st level support
  • Coordinate with outside vendors on service support including escalation of issues, scheduling routine maintenance and upgrades, and ensuring internal communications back to end users of services
• Continuous Improvement (10%)
  • Work to continuously improve the speed, accuracy, repeatability, and maintainability of work via automation, script tools, and frameworks
  • Collaborate with company's cloud and infrastructure team on refining processes, tooling, and approaches to operational work

Co-define and implement automation opportunities in the given areas of responsibil

• Misc. (20%)
  • Work with the existing operations team on daily hands-offs to ensure continuity of customer service and support coverage
  • Ensure accurate monthly chargeback tracking of products and services, timely reporting to Next Gen financial team
  • Provide 3rd level technical support as needed when issues arise
  • Keep up-to-date on various technologies related to daily work
  • Participate on technical discovery, POCs, and innovation work streams to validate new tools, technologies, and designs
  • Training, professional development, internal meetings, team
  • Co-define and take part in Service Transition activities
  • Co-define and take part in vendor onboarding/offboarding process

• Bachelor's degree (Computer Science, Engineering or other technology-related field) or an equivalent combination of education, training and experience
• Minimum 3-4 years of relevant work experience with a DevOps focus in a fast-paced, complex business setting
• Understanding of cloud concepts and technologies and experience with one or more providers (e.g., AWS, Azure)
• Experience with version control systems (e.g., Git)
• Experience with scripting and process automation using Terraform, Ansible, PowerShell, CloudFormation, or similar technologies
• Experience working as part of an Agile software development team
• Strong level 2/3 troubleshooting skills including user tracking and log scanning to piece together a user's journey to diagnose the root cause of issues
• Experience working with customers and end users of services in a technical support capacity
• Strong communication and presentation skills, including documenting complex data flows and processes for long-term support and maintenance
• Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organised and demonstrated ability to stay calm and composed in a fast moving environment
• Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude
• Experience following repeatable steps and processes to setup new secure environments, workspaces, or domains
• Experience in using Service Management and Agile tools (eg. Azure DevOps, JIRA, Zendesk)

• Attractive salary
• Partly-remote work
• Very attractuve pool of benefits

• Experience with implementation of Identity Management (IAM) and Single Sign-On (SSO)
• Basic coding and development experience (Python, C#, Java, etc.)
• Knowledge of enterprise BI platforms (e.g., Tableau, Power BI, Qlik, Domo, Looker)
• Experience with Tableau Server and Alteryx Server