Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Job description:
- Governance and Framework for Client's digital solutions portfolio globally
- Service Management and -Operations for Digital Solution's service portfolio
- Subject Matter Experts on Client's digital solutions offerings; provide business and technical expertise to Digital Solution projects and other initiatives
- Provide digital solutions to optimize customer interaction with company via multiple channels and drive internal global collaboration
- Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
- Consult and align with internal business partners, SPOCs and Regional Competence Centers on Digital Solution's product portfolio to exchange knowledge, identity new project opportunities and establish a strategic vision (in close collaboration with DiS Strategic Portfolio Management and DiS Support Team)
- Operate customer service related tasks and/or supervise subcontractors assign to comparable tasks
- Service Administration (budget planning, development of Digital Solution's service portfolio strategy)
- Monitoring and accountability for the Incident Management of the Digital Solution's service portfolio
- Functional Release Management in regards of prioritization, planning and communication in close alignment with Technical Release Management in Solution Architecture sub-team
- Assurance of IT-based service quality according to SLA/OLA
- Consulted in Demand & Solution Management and Support & Test Management actions
- Training and Documentation
- Supplier relationship management
- Communication Management with all involved parties and stakeholders
Job requirements:
- Minimum bachelor's degree in Business Administration, Logistics, Computer Science or related disciplines
- At least 1 year work experience on similar position (Service Manager, Project Manager)
- People management skills - minimum 1-2 years of experience
- Experience identifying process improvements and coordinating their implementation
- International experience in customer projects and service management
- Understanding of business and IT processes
- Strong organizational and multi-tasking skills
- Customer and service orientation
- Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions
- Flexible thinker able to operate in a changing environment
- Team player with very good communication skills
- Fluent Business English (written and spoken)
- Excellent MS Office skills
We offer:
- Attractive salary
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Subsidies to private health care, sport cards and group insurance
- Opportunity to participate in the employee volunteering program
Nice to have:
- Knowledge in IT and forwarding business
- IT Infrastructure Library (ITIL) knowledge
- PRINCE2 or PMI
- Experience in UI and UX Design