Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Key duties:
- Responsibility to improve the quality of maintaining IT solutions at the group level
- Undertaking activities aimed at minimizing the number of incidents as part of group solutions
- Delivering together with Product Team Root Cause Analysis and planning activities to improve the support of IT solutions supporting business at the group level
- Development of knowledge management and organization of managing knowledge
- Responsibility for supporting the proper functioning of business support solutions
- Participation in creating standards of IT systems maintenance
- Provision of IT services at the level agreed upon with clients.
- Be a Manager Incident and the Major Incident Manager (Manager on Duty).
- Be a Problem Manager
- Continuous Improvement Manager support in the implementation of continuous improvement processes.
- Managing incident handling, problems, service requests
- Overseeing the event management process and ensuring its effectiveness.
- Determining the processes of introducing changes in the environment of offered services from the perspective of the maintenance area.
- Implementation of service standards for processes related to incidents, problems and service requests, including their monitoring.
- Ensuring the ability of an IT organization to plan, measure and adhere to agreed quality levels of IT services and their continuous improvement.
- Improving and improving the quality of internal customer service.
- Coordination of work in the field of knowledge management and management of the knowledge base repository and document versions.
- Supplier management and supervision on the work carried out by them in the area of solving problems and incidents as well as performing the service request.
- Introducing best practices in the scope of the entire support process of offered IT services.
- Interact with an internal client to identify areas for improvement.
- Development and updating of maintenance procedures for the resolution of problems, incidents and service requests.
- Continuous improvement of services, their scope and level in relation to customer requirements.
Desired skills & experience:
- Higher education - preferred technical;
- At least 2 years of experience in a similar position;
- Ability to define and implement processes of maintaining IT solutions;
- Ability to practical management of teams maintaining IT systems;
- Experience in the processes of optimization and continuous improvement of support processes and services provided;
- Experience in maintaining systems using external partners;
- Experience in working in a dynamic business environment;
- Orientation on the implementation of business goals;
- Very good knowledge of English;
- Good communication and teamwork skills;
- Independence in action and focus on achieving goals.
We offer:
- Attractive remuneration based on a contract of employment or B2B
- Benefits package:
- private medical care,
- sports / lunch card,
- funding for learning English or German,
- fresh fruit each week and delicious coffee
- Work in an international environment
Good to have:
- Analytical skills;
- Ability to propose unconventional solutions and persuade to a different point of view;
- Experience in working in an international environment;
- ITIL Certificate;