Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 72 000 employees wordwide. For main IT Department, based in South Warsaw, we are currently looking for:

Oferta pracy: Oferta pracy IT ServiceNow Administrator Warszawa

Formy umowy: Umowa o pracę B2B / Kontrakt

Key duties:

  • Support in analyzing requirements, developing specifications and designing innovative solutions to business problems
  • Maintaining ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
  • Development, configuration and improvement of workflows and processes
  • Performing day to day support, administration and maintenance of the ServiceNow platform
  • Performing failure analysis and provides recommendations for continuous improvement
  • Investigating and resolving issues (2,4 level support) including performance monitoring
  • Prioritizing and diagnoses incidents according to agreed procedures Documents and closes resolved tickets according to agreed procedures
  • Escalating unresolved incidents
  • Providing "Go Lives support after introduction of new solutions
  • Using his/her experience in ITIL processes to manage interfaces
  • Writing knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
  • Developing clear and concise technical and process documentation
  • Supporting multiple projects simultaneously in a fast-paces environment

Desired skills & experience:

  • Minimum 1+ year of ServiceNow configuration, administration and, potentially, development experience
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field Certifications: ServiceNow System Administrator, ITIL
  • Foundation Experience with scripting in ServiceNow ITSM experience and knowledge
  • Excellent understanding of all the ITSM and related services
  • Fluent in English language skills (verbal & written)

We offer:

  • Atractive remuneration
  • Interesting training programs and development opportunities
  • Work for a global technology leader
  • Startup-like, great atmosphere for open minded people
  • Modern and eco-friendly office
  • Private healthcare
  • Subsidized sport cards, cinema and theatre tickets
  • Sport events for employees
  • Opportunities to participate in the employee volunteering program
  • Standard office working hours
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