For our client who is a multinational professional services network headquartered in London, United Kingdom. It is one of the biggers professional services firm in the world. We are looking for professionals to join the global business systems support team in the office in Warsaw for the position of:

Oferta pracy: Oferta pracy IT ServiceNow Support Analyst Warszawa

Formy umowy: Umowa o pracę B2B / Kontrakt


  • Provide day-to-day end-user second level support for the global ITSM tool:
    • Analyze and resolve incidents
    • Identify problems and log known errors
    • Manage service requests
    • Participate in change management process for changes
  • Troubleshoot issue and determine root-cause of problems users are facing
  • Resolve functional and technical problems, escalate and track problems appropriately
  • Manage system configuration
  • Monitor system scheduled tasks and take actions in case of errors identified
  • Provide documentation on how to use global system
  • Performs special assignments as requested
  • Develop & maintain test cases
  • Develop and maintain regression test scripts
  • Develop & execute test plans for break/fix changes and minor enhancements

Desired skills & experience:

  • At least Bachelor, or Engineering degree in Technology or a related field.
  • 1+ years of Servicenow tool support would be expected
  • Previous experience in application testing will be considered an asset
  • Experience in configuring and supporting the ServiceNow platform, or any other ITSM application suite
  • Experience working in a support analyst/specialist role for global clients
  • Service orientation with a focus on quality and customer satisfaction
  • Strong interpersonal and collaboration capabilities
  • Very good verbal and written communication skills
  • Understanding of ITSM best practice (ITIL)
  • Fluent English is essential for this job

We offer:

  • Attractive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
  • Career development and professional growth in a global team setting
  • A set of professional trainings related to ServiceNow platform to assure a full knowledge transfer to the team
  • Ability to pursue further professional development - access to multiple internal and external trainings provided by company
  • Participation in multi-territory activities within the ServiceNow platform support area
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment
  • Your career development plan tailored to your preferences and ambitions
  • The office in a convenient location in the center of Warsaw (near the subway station)
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