Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Responsibilites:
- Identify, research, and resolve 2nd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components
- Respond to Service calls, Incidents and Service Tickets for technical support
- Track and monitor the problem in our Service Management Tool (ServiceNow) to insure a timely resolution as managed through an automated system
- System operations, maintenance and documentation in accordance with compliance requirements as well as quality assurance and development of standards
- Support and implementation of failure and disaster recovery test
Ensuring system integrity and security through necessary measures, for example log analysis and patch management
- Monitor the WAN, WLAN and LAN environment and proactively react on any issue
- Raising TAC Cases, follow up on Service Provider Requests and Incidents
Requirements:
- University degree in related technical/business areas or equivalent work experience
- Typically requires 1-2 years of relevant IT experience in the area of Network technology related IT Infrastructure services
- Experience in support and manage Cisco Networks, Certification on Cisco CCNA would be preferred
- Experience in WAN Optimization, Cloud based Services (e.g. zScaler, Salesforce), Infrastructure Monitoring (e.g. Solarwinds) are meritorious skills
- Experience in the area of ITSM and knowledge of the processes of service management (ITIL)
- High flexibility
- Fluent in English language
We offer:
- Attractive salary adequate to your skills and performance
- Cooperation ob employment contract or b2b contract
- Stimulating, international environment
- Atractive social benefits
- Friendly and flexible workplace