For our Client which is among the largest commercial real estate services firms with revenues of $6 billion.The firm operates in more than 70 countries and 45,000 employees, we are looking for

Oferta pracy: Oferta pracy IT Application Support Analyst with very good SQL/Oracle knowledge Warszawa

Formy umowy: Umowa o pracę B2B / Kontrakt

Key duties:

  • Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
  • Logs requests from client end users and tracks them through resolution
  • Troubleshooting application issues, specifically for the Commercial Property Management Systems (Yardi 6 and Yardi 7S)
  • Knowledge to support new user setups including contacts and property lists maintenance, master file sets ups, including owner records, property setups, banking information, workflows, international vendors and general ledger accounts
  • Regularly contributes to and updates knowledge base system
  • Utilizes self-service technical support tools for clients and end users, such as FAQ's, live chat, knowledge base, manuals, etc.
  • Provide support in line with C&W Incident, Change, Configuration and Project Management processes to agreed Service Level Targets
  • File imports
  • Daily client data transfers; as needed
  • Rebuild of system workflows as needed
  • Data Extraction/Analysis
  • Creation of data fixes using Oracle/SQL; including minor report fixes
  • Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype
  • Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality
  • Traffic, prioritize and route client requests to other internal and external resources.


  • Analytical problem-solving skills to follow an incident or problem through to resolution
  • Ability to "think out of the box" and question existing ways of doing things at a technical and process level
  • Ability to collaborate with business and IT team members
  • Ability to communicate technical issues effectively to end users and IT team members (verbal and written)
  • Strong customer service orientation aptitude is essential
  • Experience with accounting knowledge is preferred
  • Working knowledge of SQL/Oracle coding
  • Three more years" helpdesk experience
  • Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
  • May involve periods of standing, such as operating at a copier/fax/scanner
  • Regularly required to talk, hear, and use hands and fingers to write and type
  • Ability to speak clearly so others can understand you
  • Ability to read and understand information and ideas presented orally and in writing
  • Ability to communicate information and ideas in writing and orally so others will understand
  • Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

We offer:

  • Attractive salary
  • Real career development opportunity
  • International work environment,
  • Friendly work environment

Good to have skills:

  • Yardi system knowledge
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