Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
The Key Responsibilites:
- Receives level 2 assistance requests through ServiceNow and tracks them through resolution to ensure service levels are met
- Logs requests from client end users and tracks them through resolution
- Troubleshooting application issues, specifically for the Commercial Property Management Systems (Yardi 6 and Yardi 7S)
- Knowledge to support new user setups including contacts and property lists maintenance, master file sets ups, including owner records, property setups, banking information, workflows, international vendors and general ledger accounts
- Regularly contributes to and updates knowledge base system
- Utilizes self-service technical support tools for clients and end users, such as FAQ's, live chat, knowledge base, manuals, etc.
- Provide support in line with C&W Incident, Change, Configuration and Project Management processes to agreed Service Level Targets
- File imports
- Daily client data transfers; as needed
- Rebuild of system workflows as needed
- Data Extraction/Analysis
- Creation of data fixes using Oracle/SQL; including minor report fixes
- Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype
- Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality
- Traffic, prioritize and route client requests to other internal and external resources.
Desired skills & experience:
- Analytical problem-solving skills to follow an incident or problem through to resolution
- Ability to "think out of the box" and question existing ways of doing things at a technical and process level
- Ability to collaborate with business and IT team members
- Ability to communicate technical issues effectively to end users and IT team members (verbal and written)
- Strong customer service orientation aptitude is essential
- Experience with accounting knowledge is preferred
- Working knowledge of SQL/Oracle coding
- Three more years" helpdesk experience
- Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
- May involve periods of standing, such as operating at a copier/fax/scanner
- Regularly required to talk, hear, and use hands and fingers to write and type
- Ability to speak clearly so others can understand you
- Ability to read and understand information and ideas presented orally and in writing
- Ability to communicate information and ideas in writing and orally so others will understand
- Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
We offer:
- Attractive salary
- Real career development opportunity
- International work environment,
- Friendly work environment
Nice to have:
- Yardi system knowledge