Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Key duties:
- Maintains business systems including resolving users issues.
- Contribute to change management process including functional requirements identification and validation.
- Create and deliver appropriate system support documentation and knowledge articles.
Desired skills & experience:
- At least Bachelor, or Engineering degree in Technology, or related field.
- 2-3 years experience working with Workday Human Capital Management (HCM) development, configuration, implementation and/or support required, preferably for corporate operations.
- Workday HCM training/certifications preferred.
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
- Excellent communication and analytical skills
- Ability to work independently, as well as part of a team. Desire to interact with and help end users.
- Fluent English and Polish.
We offer:
- Career development and professional growth in a global team setting.
- Participation in multi-territory activities in Workday system business support area.
- Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program.
- Opportunity to engage in after-hours sports activities and team building events
- Inspiring and friendly work environment.
- Your career development plan tailored to your preferences and ambitions.
Other:
Area of responsibility
- Provide day-to-day end-user second level support Workday Users globally.
- Identify the workaround/solution and resolve incident within the agreed service levels.
- Provide guidance on alternative resolutions on recurring or ongoing issues.
- Document troubleshooting or resolution steps.
- Work with the Service Desks to provide updates to the user, on the status of the incident.
- Engage and coordiArea of responsibility
- Provide day-to-day end-user second level support Workday Users globally.
- Identify the workaround/solution and resolve incident within the agreed service levels.
- Provide guidance on alternative resolutions on recurring or ongoing issues.
- Document troubleshooting or resolution steps.
- Work with the Service Desks to provide updates to the user, on the status of the incident.
- Engage and coordinate with the vendor, when required.
- Invoke escalation processes; involve multiple resolver groups, as needed.nate with the vendor, when required.
- Invoke escalation processes; involve multiple resolver groups, as needed.