Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Key duties:
- Working in a large-scale system environment and troubleshooting issues across system components
- Serving as an important link between Service and R&D in identifying and bridging knowledge gaps to better support customers while establishing support workflows and monitoring plans
- Troubleshoot software, hardware and integration issues raised by end-users of Clients platforms and escalate, when needed, to level 3 support
- Ability to guide and mentor Service teams in identifying and resolving level 1 and level 2 integration, hardware, and software issues
- Proposing enhancement to the product to ease the support activity
- Handle complaints, provide appropriate solutions and alternatives within the time limit
- Data driven approach to identifying concerns and driving improvement actions
Requirements:
- Fluent English (both writen and spoken)
- Experience working remotely
- Bachelor's Degree in Computer Science, Engineering, or comparable experience
- Strong problem-solving and technical troubleshooting skills
- Experience in providing technical support for a cloud software platform
- Desire to work in a rapidly growing and fast paced environment delivering accuracy
- Proven ability to multi-task, prioritize, and manage your own time and deadlines effectively
We offer:
- Employment based on an employment contract or a B2B contract
- Provided office equipment (laptop + docking station + two screens + office chair) or possibility on work on own equipment
- Quarterly meetings in Iceland where all team members attend workshops/meetings, travel expenses are paid
- Work in a modern environment in a company from Iceland
- Scandinavian work culture
Good to have:
- Experience in using Kibana or similar application monitoring or operational intelligence tools