Ta oferta pracy jest już nieaktualna.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Zapraszamy do wysłania życiorysu - skontaktujemy się w przypadku wznowienia projektu lub podobnej oferty.
Tasks:
- Provide day-to-day end-user second level support for the global ITSM tool:
- Analyze and resolve incidents
- Identify problems and log known errors
- Manage service requests
- Participate in change management process for changes
- Troubleshoot issue and determine root-cause of problems users are facing
- Resolve functional and technical problems, escalate and track problems appropriately
- Manage system configuration
- Monitor system scheduled tasks and take actions in case of errors identified
- Provide documentation on how to use global system
- Performs special assignments as requested
- Develop & maintain test cases
- Develop and maintain regression test scripts
- Develop & execute test plans for break/fix changes and minor enhancements
Desired skills & experience:
- At least Bachelor, or Engineering degree in Technology or a related field.
- 1+ years of Servicenow tool support would be expected
- Previous experience in application testing will be considered an asset
- Experience in configuring and supporting the ServiceNow platform, or any other ITSM application suite
- Experience working in a support analyst/specialist role for global clients
- Service orientation with a focus on quality and customer satisfaction
- Strong interpersonal and collaboration capabilities
- Very good verbal and written communication skills
- Understanding of ITSM best practice (ITIL)
- Fluent English is essential for this job
We offer:
- Attractive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
- Career development and professional growth in a global team setting
- A set of professional trainings related to ServiceNow platform to assure a full knowledge transfer to the team
- Ability to pursue further professional development - access to multiple internal and external trainings provided by company
- Participation in multi-territory activities within the ServiceNow platform support area
- Opportunity to engage in after-hours sports activities and team building events
- Inspiring and friendly work environment
- Your career development plan tailored to your preferences and ambitions
- The office in a convenient location in the center of Warsaw (near the subway station)